Frequently Asked Questions

1. What services does Firefly offer?

Firefly provides professional videography and photography services for businesses across various industries. Our services include filming, editing, post-production, and photography sessions tailored to your needs.

2. How can I book a service?

You can book a service by contacting us via our website, email, or phone. A non-refundable deposit may be required to secure your booking.

3. What is your pricing structure?

Our pricing varies depending on the project scope and requirements. Please contact us for a customized quote.

4. Do you require a deposit?

Occasionally, a non-refundable deposit may be required to confirm your booking. The remaining balance is due as per the agreed terms in the invoice.

5. Can I reschedule my booking?

Yes, we allow rescheduling based on availability. Please inform us as soon as possible if you need to change your booking date.

6. What happens if I need to cancel my booking?

Cancellations made within a specified time frame may be subject to a cancellation fee. Please refer to our Terms of Service for details.

7. Who owns the rights to the photos and videos?

Firefly retains the copyright to all photos and videos unless otherwise agreed in writing. Clients receive a license for usage as specified in their agreement.

8. How long does it take to receive the final content?

Turnaround times vary based on project complexity. We will provide an estimated delivery time when booking.

9. Do you offer revisions on the final content?

Yes, we offer a set number of revisions depending on the project scope. Additional revisions may incur extra fees.

10. How can I contact Firefly?

You can reach us via email, phone, or through the contact form on our website.

For any additional questions, feel free to reach out!